Refund Policy
Last Updated: March 14, 2026 | Effective: March 14, 2026
This Refund Policy applies to all paid products and services purchased through the lylai App. This Policy is established in accordance with the Consumer Protection Act of the Republic of China (Taiwan), the Reasonable Exceptions to the Right of Rescission in Distance Transactions, and Apple's applicable terms of service.
1. Product Types
| Product Type | Description | Billing Method |
|---|---|---|
| Single Event Add-on (Basic / Flagship) | Purchase event credits. You may choose to "Add a new event slot" (host an additional event) or "Upgrade existing event capacity" (increase the attendee limit for an existing event) | One-time purchase (consumable) |
| Feature Upgrade Pack | Upgrade a previously purchased Basic event to Flagship (pay the difference) | One-time purchase (consumable) |
| Subscription Plans (Plus / Pro) | Monthly or annual subscription to unlock advanced features and additional event slots | Auto-renewing |
2. Consumer Protection Rights Statement
Pursuant to Article 19 of the Consumer Protection Act of the Republic of China (Taiwan), consumers who purchase goods or services through distance transactions may rescind the contract within seven (7) days of receiving the goods or accepting the service, by returning the goods or providing written notice, without stating a reason and without bearing any costs or charges.
Important Notice: All paid products of this Service are transacted through Apple App Store In-App Purchase. In accordance with Apple's terms of service, refund requests should be submitted to Apple (see Section 5 below). I (Cheng-I Wu) additionally provide an in-app self-service refund mechanism as extra consumer protection.
3. Single Event Add-on & Feature Upgrade Pack Refunds
3.1 In-App Self-Service Refund (Within 7 Days)
After purchasing a single event add-on (Basic or Flagship) or a Feature Upgrade Pack, you may request a self-service refund through the App within 7 days of purchase, provided both of the following conditions are met:
- Within the refund period: The request is submitted within 7 days (168 hours) of purchase completion.
- No check-ins have been recorded: No attendees of the event have completed check-in (i.e.,
checked_in_atis empty).
When the above conditions are met, the system will process the refund immediately:
- Single event add-on (new slot): The temporary event slot and associated features will be removed.
- Single event add-on (capacity upgrade): The event's attendee limit will be restored to its pre-upgrade level.
- Feature Upgrade Pack: The event will be downgraded from Flagship to Basic.
3.2 Cases Where Self-Service Refund Is Unavailable
Self-service refund through the App is unavailable in the following cases:
- More than 7 days have passed since purchase.
- Any attendee of the event has completed check-in.
If any of the above applies but you still need a refund, please request a refund through Apple as described in Section 5, or contact me as described in Section 7.
3.3 Refund Amount
In-app self-service refunds will be issued for the full purchase amount. The refund will be processed through the original Apple purchase channel.
4. Subscription Plans (Plus / Pro) Cancellation & Refunds
4.1 Canceling a Subscription
Subscription plans (Plus or Pro) auto-renew. You may cancel your subscription at any time through the following methods:
- iPhone / iPad: "Settings" → Tap your name → "Subscriptions" → Select lylai → "Cancel Subscription."
- App Store: Open App Store → Tap your profile icon (top right) → "Subscriptions" → Select lylai → "Cancel Subscription."
4.2 Effect of Cancellation
- After canceling, you may continue to use the plan's features until the end of the current billing period.
- After the billing period ends, your account will automatically revert to the Free plan.
- Upon downgrade, events exceeding the Free plan limits will become read-only (viewable but not editable); previously collected business cards will be permanently retained.
4.3 Subscription Refunds
Refunds for subscription plans are handled according to Apple's refund policy. To request a refund, please submit a request through Apple as described in Section 5.
Free Trial: If Apple offers a free trial period, you may cancel the subscription at any time during the trial without being charged. Billing begins automatically after the trial period ends.
5. Requesting a Refund Through Apple
All In-App Purchases through the App Store are processed by Apple Inc. You may request a refund from Apple within 14 days of purchase, in accordance with Apple's refund policy.
5.1 How to Request a Refund from Apple
- Visit reportaproblem.apple.com.
- Sign in with your Apple ID.
- Find the purchase in question and tap "Report a Problem."
- Select the reason for the refund and submit.
5.2 Notes
- Apple refund review and approval is at Apple's sole discretion; I am unable to process refunds on Apple's behalf.
- The Apple refund request period is 14 days from the date of purchase.
- If approved, the refund will be credited to your original payment method.
- If Apple approves a refund, the corresponding App features or event slots will be revoked.
6. Refund Channel Comparison
| Item | In-App Self-Service Refund | Apple Refund |
|---|---|---|
| Eligible Products | Single event add-ons, Feature Upgrade Packs | All In-App Purchases |
| Request Period | Within 7 days of purchase | Within 14 days of purchase |
| Conditions | No check-ins recorded | Subject to Apple's review |
| Processing Speed | Immediate | Per Apple's processing time |
| How to Request | Within the App | reportaproblem.apple.com |
7. Special Circumstances
7.1 Purchases Caused by Technical Issues
If a consumer dispute arises due to a technical issue with the App (such as duplicate charges or features not properly activated), please contact me immediately. I will assist in resolving the issue within 3 business days of receiving notification.
7.2 Accidental Purchases
If you accidentally purchase an unintended product, you may request a self-service refund through the App within 7 days of purchase (subject to the conditions listed in Section 3), or request a refund through Apple.
7.3 Purchases by Minors
In accordance with the Consumer Protection Act and the Civil Code of the Republic of China (Taiwan), purchases made by persons of limited capacity (aged 7 to under 18) without the consent of a legal guardian may be rescinded by the legal guardian. If such a situation arises, please contact me for assistance.
8. Consumer Dispute Resolution
If you have any dispute regarding a purchase or refund, I recommend the following steps in order:
- Contact me: Explain the situation using the contact information below. I will respond and assist as promptly as possible.
- Request a refund from Apple: Visit reportaproblem.apple.com to submit a request.
- Consumer dispute mediation: If the issue remains unresolved, you may file a complaint with the consumer service center of your local city/county government, or apply for consumer dispute mediation through the Executive Yuan's Consumer Protection Committee. Consumer hotline: 1950.
- Legal proceedings: If mediation fails, the Taipei District Court of Taiwan shall serve as the court of first instance, unless otherwise provided by law.
9. Policy Amendments
If this Refund Policy is amended, I will publish the updated effective date on this page. Amended refund terms shall not apply retroactively; purchases already completed shall remain subject to the Refund Policy in effect at the time of purchase. Material amendments will be communicated via App notification.
10. Contact Information
Related documents: Terms of Service | Privacy Policy